Complaints by customers of banks and other financial entities under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), ...

Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

When a customer contacted Costco's CEO about the problem of woody chicken, they got a direct response. The growing problem, ...

In the quest for women’s health and fitness, we often prioritize external appearance and ignore internal feminine health. A ...

In March 2022, Fashion Nova agreed to pay $4.2 million to settle accusations that it tried hiding negative customer reviews, ...

CNBC Select reviews Bank of America mortgage offerings, including purchase loans, refinancing, closing cost grants and more.

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Fairway Independent Mortgage ranked well above average on J.D. Power's 2024 Mortgage Origination Satisfaction Study and has ...

The Federal Trade Commission is sending refunds totaling nearly $2.4 million to customers of fast fashion retailer Fashion ...

In 2024, Delaware, Ohio and Arizona had the most complaints per 100,000 people. Meanwhile, Alaska and North Dakota had the ...

Writing witty things well is a wonderful skill to have! Though, we admit, we may be a tad biased here. If you can capture the attention of complete strangers on the internet with your perspective, ...