To make matters worse, the representative she spoke with didn’t even have the correct information — despite the procedure being pre-approved. "Insurance is out of control. I h ...

One surgeon who is speaking out is Austin, Texas-based Dr. Elisabeth Potter, who revealed she was in surgery with a breast cancer patient when she got a call from a United Healthcare representative.

(Evan Ramstad/The Minnesota Star Tribune) Dr. Elisabeth Potter posted an online video in early January out of frustration with UnitedHealthcare, describing how she scrubbed out of surgery that day ...

‘Prior authorization’ hassles common, two doctors tell ‘CUOMO’ Dr. Elisabeth Potter recently went viral for a video in which she described an insurance company’s inquiry into a prior ...

President Trump signed an executive order to make health care pricing more transparent. During his first term, he also signed the No Surprises Act to protect consumers from unexpected medical bills.

Dr. Elisabeth Potter, a board-certified plastic surgeon in Austin, Texas, was one of many doctors who condemned UnitedHealthcare's practices following the December assassination of CEO Brian Thompson.

Dr. Elisabeth Potter went viral after posting a video detailing an experience with a health insurer that she says had never happened before. CNN’s Meena Duerson visited the Texas surgery center ...

UnitedHealth said that it had already approved the treatment and overnight stay for the surgeon Elisabeth Potter's patient before the call. Its representative called the hospital to discuss a ...

Dr. Steven Cyr A post by another doctor in Texas, Dr. Elisabeth Potter also went viral, garnering millions of views and tens of thousands of comments. Dr. Elisabeth Potter United Healthcare sent a ...

Pershing Square’s Ackman said Feb. 7 that he would pay legal bills for Elisabeth Potter, the surgeon who said she was called out of an operating room to justify her patient’s care to the insurer.

UnitedHealth said that it had already approved the treatment and overnight stay for the surgeon Elisabeth Potter's patient before the call. Its representative called the hospital to discuss a request ...