The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

GMC rated significantly above average in customer satisfaction with dealership repair and maintenance of vehicles according ...

Health care supplier provides special answers to special problems through diverse inventory and full-spectrum manufacturing services.

With offices closing and staff dismissed, Social Security is likely to put your call on hold — for a long, long time.

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

By: Olivia vonNieda, VP and General Manager, McKesson Compile, and Veena Attivilli, Head of Customer Success, McKesson ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...