The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

The repair and maintenance service offered for Chevy trucks at dealerships generates the highest customer satisfaction of all ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

BBB reminds consumers to use extra caution when publicly posting on social media to resolve an issue with a business. With impostor scams on the rise, fraudsters are creating fake ...

An E-ZPass 'system interruption' is causing some drivers to see the message and red or yellow lights as they pass through the tolls.

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

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